Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
You can usually collect your prescription 2 working days after you have ordered it.
If you would like to collect from a local pharmacy please give details on your order but allow a further working day before collecting, and on bank holiday weekends, we will still require at least 2 working days notice, or 3 days if collecting from your pharmacy.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
- call the surgery after 11am
Practice Policy for Prescribing in Specialist Circumstances
The Practice will consider prescribing specialist amber/unlicensed drugs if there is an appropriate Shared Care Agreement (SCA) where there is also:
- A named NHS Specialist clinician and immediate access into an NHS service should expert advice or intervention be required.
- There is a GP within our Practice with a specialist knowledge who is prepared to take on the prescribing responsibility.
We will not take over the prescribing from private providers for these medications.
This applies to children and adults. This policy also applies to new patients joining from elsewhere.
Patients already receiving prescribing under SCA’s will continue to receive their current medication. A review will take place on a case-by-case basis in the event of medication changes for these patients and will be based on the criteria above.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.
